Account manager

Deskripsi pekerjaan Account manager Mierakigai

ACCOUNT MANAGER (AGENCY)

Join our dynamic team at Mierakigai, a forward-thinking organization dedicated to assisting entrepreneurs in thriving through digital transformation. With a foundation built on the principles of Meraki and Ikigai, our team brings a unique blend of passion and purpose to every project. As a strategic partner, we are committed to developing sustainable businesses that can withstand the test of time.

As an Account Manager at Mierakigai, you will play a key role in managing client relationships and supporting business growth through client acquisition, account development, retention, and commercial coordination. You will be responsible for managing client accounts, identifying business opportunities, understanding client needs, coordinating with internal teams, and ensuring a smooth commercial process throughout the engagement.

• Key Responsibilities
• Build and manage a qualified client pipeline through prospecting, lead qualification, discovery, and closing.
• Develop and maintain strong relationships with clients as the primary commercial contact.
• Conduct client discovery to understand business needs, challenges, and opportunities.
• Coordinate proposals, negotiations, and commercial discussions with clients.
• Identify opportunities for client retention, renewal, upselling, and cross-selling.
• Ensure client commitments, including scope, pricing, and timelines, are properly validated internally.
• Coordinate client handover with Strategists and Project Managers to ensure complete and accurate information.
• Maintain accurate and up-to-date client, pipeline, and commercial information.
• Coordinate client billing and payment communication with the Finance team.
• Gather and communicate market and client insights to support business and service development.

Qualifications

• Minimum 2–5 years of experience in Account Management, Account Executive, Business Development, Sales, or a related role.
• Proven experience in client acquisition, relationship management, and account development.
• Strong understanding of sales processes, pipeline management, and client relationship management.
• Strong consultative selling, negotiation, presentation, and communication skills.
• Able to understand client business needs and identify opportunities for retention, renewal, upselling, and cross-selling.
• Comfortable communicating and building relationships with multiple stakeholders.
• Target-oriented, proactive, organized, and strong in follow-up.
• Able to manage multiple prospects and client accounts simultaneously.
• Strong coordination and documentation skills to support smooth commercial and client handover processes.
• Experience in digital marketing, creative, advertising, or agency industry is a plus.
• Familiarity with CRM or sales pipeline management tools is a plus.

Embark on a transformative journey with Mierakigai as an Account Manager, where your ability to build meaningful client relationships, identify business opportunities, and support sustainable growth will contribute to impactful results for both our clients and our organization. Join our team dedicated to thriving through digital transformation, and together, let's create sustainable businesses that leave a lasting legacy. If you're ready to grow your career, build strong client partnerships, and contribute to our Meraki and Ikigai-inspired success, apply now.