Skill diminta
Dispute ResolutionMicrosoft Excel
Gaji pasar untuk posisi ini
Median Rp3,7 jt/bulan · rentang umum Rp2,8 jt – Rp4,5 jt
Berdasarkan 217 lowongan Sales level Entry se-Indonesia.
Gaji lowongan ini setara median pasar.
Lihat data gaji selengkapnya →Deskripsi
About the role
Admin After Sales for Shopee & TikTok Shop, responsible for managing customer complaints, returns, refunds, and disputes across both e-commerce platforms.
- Key responsibilities
- Handle customer complaints and negative reviews on Shopee and TikTok Shop
- Record, process, and monitor customer return and refund requests
- Manage return cases involving exchanges, mismatches, damage, or lost items
- Submit appeals or disputes to Shopee and TikTok Shop, including preparing photo evidence, videos, and supporting documents
- Monitor the return process and ensure all after-sales issues are resolved properly
- Create reports and compile after-sales data regularly
- About you
- Minimum 1 year of work experience in e-commerce after-sales
- Proficient in handling after-sales processes on Shopee and TikTok Shop, including returns, refunds, complaints, and appeals
- Understanding of appeal procedures and dispute resolution on e-commerce platforms
- Experience handling negative reviews and communicating professionally with customers
- Detail-oriented, responsible, communicative, and able to resolve issues independently
- Able to use Microsoft Excel for recording and reporting