Skill diminta
CommunicationCustomer ServiceGoogle SheetsMicrosoft Excel
Deskripsi
Tanggung Jawab
- Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
- Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
- Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
- Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
- Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
- Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.
Kualifikasi
- Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
- Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
- Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
- Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
- Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
- Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.