Skill diminta
AccurateBPJSCustomer ServiceEnglishMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft Word
Deskripsi
Passenger Handling
Supervise the ground handling company during check-in, boarding, and arrival processes to ensure strictly follow the nation laws, airlines regulations and manuals as well as the airport authorities’ requirements
- Assist passengers if there are any irregularities
- Verify travel documents (passport, visa, ticket, etc.)
- Provide assistance to VIPs, unaccompanied minors (UMs), elderly passengers, and passengers with special service request.
- Flight Operations Support
- Coordinate with ramp, security, and baggage teams for timely serving aircraft ground time.
- Monitor flight schedules, gate changes, and delays.
- Ensure on-time departure and arrival coordination with the airline and airport authorities
- Baggage Handling
- Supervise proper tagging, loading, and unloading of passenger baggage
- Manage lost and found baggage reports and assist with passenger claims
- Customer Service
- Handle passenger inquiries, concerns, and complaints professionally
- Provide accurate flight and service-related information
- Act as the representative of the airline to uphold a high standard of customer satisfaction
- Documentation & Reporting
- Prepare and submit operational reports (Lounge report, airport tax report, stock report, daily/monthly reports, delay reports…)
- Maintain accurate daily records and documentation
- Promptly report any irregularities or security issues to station manager to get proper instructions to solve such cases
- Safety & Compliance
- Ensure full adherence to company regulations and manuals, and airport authorities’ requirements
- Liaison
- Coordinate with ground handling agents, immigration, customs, and airline crew
8. Slot/flight permissions
Apply slot/flight permissions to local airport authorities when required such as aircraft change, extra flight, flight cancel, VIP flight etc.
Submit papers regarding to seasonal schedule to local airport authorities
9. Administration/office
- Handle invoices
- Assist Supervisors/Managers when required
- Make report when required
- Do any duties assigned by Managers
- Assist other junior staffs (joint work with managers)
- Minimum Diploma III