Skill diminta
Customer ServiceNegotiation
Deskripsi
About the role
This role supports the Head of Tourism in developing tourism business strategies, work plans, and business development targets. The position involves managing and overseeing tourism business activities including sales, operations, customer service, and fleet management, while identifying business opportunities and strategic partnerships with companies, agencies, travel agents, and other potential partners.
- Key responsibilities
- Assist Head of Pariwisata in formulating strategy, work plans, and tourism business development targets
- Manage and oversee implementation of tourism business activities, including sales, operations, customer service, and fleet management
- Develop business opportunities and strategic partnerships with companies, agencies, travel agents, and other potential partners
- Drive sales growth and revenue through market development, customer acquisition, and product optimization
- Monitor and evaluate achievement of business targets, revenue, operational costs, and unit profitability
- Identify business constraints and risks and develop improvement recommendations to enhance operational effectiveness and efficiency
- Ensure business activities comply with SOPs, service standards, and company safety regulations
- Coordinate work program implementation with relevant departments to support operational continuity and target achievement
- Prepare performance reports, business analysis, and strategic recommendations for Head of Pariwisata evaluation and decision-making
- About you
- Minimum S1 degree in Management, Tourism, Business, or related field
- Minimum 4-5 years of work experience in tourism, transportation, travel, or service business management
- Minimum 2 years at Senior Supervisor, Assistant Manager, or equivalent level
- Understanding of business development, sales strategy, operational management, and business performance and profitability analysis
- Experience in business development, sales management, or business operations
- Understanding of sales strategy, market development, customer management, and revenue and operational cost analysis
- Strong analytical, planning, negotiation, and decision-making capabilities
- Target-oriented with focus on business growth, operational efficiency, and customer satisfaction
- Able to work independently and coordinate with various stakeholders to achieve business targets