Skill diminta
DeliveryLeadershipTeamwork
Gaji pasar untuk posisi ini
Median Rp8,8 jt/bulan · rentang umum Rp8 jt – Rp10 jt
Berdasarkan 142 lowongan Sales di Jakarta.
Lihat data gaji selengkapnya →Deskripsi
About the role
This is a leadership position overseeing automotive after-sales operations, managing Service, Parts, and Body & Paint departments. The role requires strategic oversight of revenue and profit growth while maintaining service quality and customer satisfaction across multiple functions.
- Key responsibilities
- Lead Service Manager, Parts Manager/Coordinator, and Body & Paint Manager/Coordinator teams
- Set targets and KPIs for each department
- Conduct coaching, evaluation, and development of team members
- Manage service vehicle reception through delivery processes
- Increase technician productivity and control repeat repairs
- Manage inventory levels, fast/slow moving and aging parts, and reduce dead stock
- Control Body & Paint cycle time and reduce rework
- Handle customer complaints, delays, repeat repairs, and escalations to dealer management
- Increase revenue and profit in After Sales without compromising service quality
Monitor financial metrics including Revenue After Sales, Gross Profit/Margin, Labor Sales, Parts Sales, Body & Paint Sales, RO, Average Invoice, Productivity & Efficiency, Parts Inventory, Stock Turnover, Aging Stock, Cost control, and Budget vs Actual
- About you
- Minimal 5–8 years experience in automotive after sales
- Minimal 2–3 years in Supervisor/Manager position
- Experience in official vehicle dealerships preferred
- Understanding of Service, Parts, and Body & Paint business processes
- Experience managing large teams across multiple functions/departments
- Strong decision-making ability with capacity to build teamwork
- Ability to handle inter-departmental conflicts
- Understanding of vehicle reception to delivery processes
- Knowledge of customer satisfaction (CSI) and customer retention strategies
- Understanding of insurance claim processes