Skill diminta
LeadershipPresentationTeamwork
Deskripsi
- Daily Venue Operations
- Lead the FOH team during service to ensure smooth, efficient operations.
- Support the Venue Manager and General Manager with the day-to-day running of the venue.
- Ensure high standards across the floor, bar, guest arrivals, table management and venue presentation.
- Manage opening, closing and shift procedures in line with SOPs.
- Identify service issues and resolve or delegate them quickly.
- Hold the team accountable for service quality, speed and venue standards.
- Lead by example to deliver warm, friendly and efficient service.
- Guest Experience
- Build relationships with locals, members, regular guests and new customers.
- Create a welcoming pub atmosphere where guests feel recognised.
- Encourage repeat visits and member engagement.
- Coach the team to confidently increase guest spend through great service.
- Handle guest feedback and service recovery professionally.
- Team Leadership
- Build a positive team culture focused on accountability, teamwork and hospitality.
- Train, coach and develop FOH staff.
- Give clear direction during service.
- Provide constructive feedback and support ongoing development.
- Identify and mentor future supervisors and team leaders.
- Venue Standards & Compliance
- Maintain high standards of cleanliness, organisation and presentation.
- Ensure health, safety and venue procedures are followed.
- Report maintenance and compliance issues promptly.
- Support venue compliance and operational standards.
- Events & Service Execution
- Lead the FOH team during private events and weekly venue programming.
- Execute event run sheets and SOPs.
- Keep the team organised and calm during busy services.
- Escalate operational decisions when required.