Skill diminta
Customer ServiceLogistics
Gaji pasar untuk posisi ini
Median Rp4,7 jt/bulan · rentang umum Rp3 jt – Rp6,5 jt
Berdasarkan 613 lowongan Operations Management se-Indonesia (semua level).
Gaji lowongan ini 38% di bawah median pasar.
Lihat data gaji selengkapnya →Deskripsi
Deskripsi pekerjaan B2B Operations Supply Pinhome
About the role
Responsible for managing the end-to-end operational process of Project-Based Services and B2B orders, from supplier sourcing and assignment to service execution monitoring and completion, in accordance with the established Scope of Work (SoW). This role ensures that every order is executed on time, properly documented in Basecamp, and well-coordinated among clients, Business Partners (BP), Freelancers, Service Providers, and internal teams.
- What You Will Do
- Supply Search
- Open the order information in Basecamp and add the note "(Supply WIP)" to the thread title (±1 minute).
- Calculate the revenue-sharing percentage for the Service Provider and BP and complete the order information template (±2 minutes).
- Download supporting files, such as videos or photos showing the customer's home condition (±3 minutes).
- Prepare detailed order information for the BP/Freelancer/1P Group (±1 minute).
- Send the supporting files (videos or photos of the customer's home condition) to the BP/Freelancer/1P Group (±1 minute).
- Wait for feedback from the BP/Freelancer/1P Group (duration cannot be predicted).
- Respond to order-related inquiries via chat until the deal is confirmed (duration cannot be predicted).
- Supply Assignment
- Send the Service Providers/Freelancer details template to the Business Partner/Freelancer (±1 minute).
- Review and verify the Service Providers/Freelancer details received (±1 minute).
- Input the Service Providers/Freelancer details into Basecamp and update the thread title to "(Supply Done)" (±2 minutes).
- Send the SOW details and assignment confirmation to the Service Provider/Freelancer (±2 minutes).
- Arrange work schedule blocking if the assignment is handled by a 1P Service Provider (±3 minutes).
Resolve scheduling conflicts if the 1P Service Provider's work schedule overlaps with other online assignments (duration cannot be predicted).
- Service Execution
- Assist with operational issues during service execution, including: