Banquet Operations Manager

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At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

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Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

• Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
• Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to understand their vision and bring it to life with precision and flair. As a

Banquet Operations Manager

, you’re not just a master of event orchestration – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
• A passion for spreading the light and warmth of
• Hospitality
• . Acting with
• Integrity
• and always doing the right thing. Inspiring others through
• Leadership
• . A belief that
• Teamwork
• drives the best outcomes. A sense of
• Ownership
• and accountability. And a focus on the
• Now
• , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
• In addition, this role requires the following minimum qualifications:
• High school graduate with strong communication skills, both written and verbal
• Manager: Minimum 3 years in banquet/event management, preferably in hospitality
• Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor
• Strong leadership and team management
• Excellent customer service and communication
• Event planning and budget control expertise, with attention to detail and problem-solving ability
• Knowledge of safety protocols and hospitality standards

Here’s what you’ll do during a typical day

Event Execution

Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.

Team Leadership

Manage and inspire banquet staff, promoting a positive and high-performing team environment.

Client Coordination

Liaise with clients to understand their needs and exceed event expectations.

Service Standards

Ensure banquet areas meet high standards of service, cleanliness, and presentation.

Cost & Inventory Control

Monitor event costs, manage budgets, and maintain adequate inventory and supplies.

Interdepartmental Collaboration

Work closely with other departments to ensure smooth and coordinated event operations.

Issue Resolution

Quickly address and resolve any issues during events to uphold guest satisfaction.