Skill diminta
CommunicationCustomer ServiceEnglishFood SafetyHousekeepingPresentationTeamwork
Deskripsi
- Guest Service
- Welcome guests in a friendly and professional manner.
- Take food and beverage orders accurately.
- Serve food and drinks promptly and courteously.
- Respond to guest requests and resolve complaints professionally.
- Ensure every guest receives excellent customer service.
- Beverage Preparation
- Prepare coffee, tea, juices, cocktails, mocktails, and other beverages according to hotel standards.
- Ensure consistency in drink quality and presentation.
- Monitor beverage stock and report shortages.
- Guest Service
- Welcome guests in a friendly and professional manner.
- Take food and beverage orders accurately.
- Serve food and drinks promptly and courteously.
- Respond to guest requests and resolve complaints professionally.
- Ensure every guest receives excellent customer service.
- Beverage Preparation
- Prepare coffee, tea, juices, cocktails, mocktails, and other beverages according to hotel standards.
- Ensure consistency in drink quality and presentation.
- Monitor beverage stock and report shortages.
- Food Service
- Serve food according to hotel service standards.
- Check food presentation before serving.
- Coordinate with the kitchen to ensure timely service.
- Bar & Restaurant Operations
- Set up and prepare the bar before opening.
- Keep the bar, restaurant, and service stations clean and organized.
- Follow food safety and hygiene standards at all times.
- Handle cash and process guest payments accurately when required.
- Inventory & Maintenance
- Monitor stock levels of beverages, glassware, and supplies.
- Assist with stock receiving and inventory counts.
- Report damaged equipment or maintenance issues immediately.
- Teamwork
- Work closely with the kitchen, housekeeping, and reception teams.
- Support colleagues during busy periods.
- Attend staff meetings and training sessions.
Qualifications
- Previous experience in a hotel, restaurant, café, or bar is preferred.
- Good communication and interpersonal skills.
- Positive attitude and strong customer service mindset.
- Able to work flexible shifts, including weekends and public holidays.
- Basic English communication skills.
- Knowledge of food safety and hygiene is an advantage.
- Serve food according to hotel service standards.
- Check food presentation before serving.
- Coordinate with the kitchen to ensure timely service.
- Bar & Restaurant Operations
- Set up and prepare the bar before opening.
- Keep the bar, restaurant, and service stations clean and organized.
- Follow food safety and hygiene standards at all times.
- Handle cash and process guest payments accurately when required.
- Inventory & Maintenance
- Monitor stock levels of beverages, glassware, and supplies.
- Assist with stock receiving and inventory counts.
- Report damaged equipment or maintenance issues immediately.
- Teamwork
- Work closely with the kitchen, housekeeping, and reception teams.
- Support colleagues during busy periods.
- Attend staff meetings and training sessions.
Qualifications
- Previous experience in a hotel, restaurant, café, or bar is preferred.
- Good communication and interpersonal skills.
- Positive attitude and strong customer service mindset.
- Able to work flexible shifts, including weekends and public holidays.
- Basic English communication skills.
- Knowledge of food safety and hygiene is an advantage.