Skill diminta
Accounts ReceivableCommunicationDecision MakingNegotiationPresentationProblem Solving
Deskripsi
Budget Management & Planning
- Create and manage the budget for the branches under supervision.
- Develop strategies to achieve branch targets and ensure all departments implement these strategies.
- Responsible for achieving the operational profit target of the supervised branches.
Sales
- Actively seek potential customers and develop services/products.
- Maintain good relationships with existing customers.
- Develop and implement strategies to achieve sales targets.
Monitoring & Control
- Oversee daily operations and ensure all departments are working according to the predetermined plan.
- Motivate the team and review their performance to achieve work targets.
- Regularly review branch performance and develop strategies to meet targets.
- Monitor expenses following the budget.
- Monitor accounts receivable.
Tour
- Responsible for creating incentive tour packages for customers when needed.
- Act as a Tour Leader for VIP customers when needed.
Customer Problem Solving & Decision Making
Handling customer complaints and providing appropriate solutions.
Requirements
- Preferably a Bachelor’s Degree in Hospitality, Tourism, Hotel Management, or related fields.
- Strong communication, negotiation, problem-solving, and presentation skills.
- Strong analytical and organizational capabilities.
- Good understanding of daily branch operations.
- Ability to identify and approach potential corporate customers.
- Preferably at least 7 years of experience as a Branch Manager in the Tour & Travel industry, covering both operations and sales.
- Strong expertise in using GDS Systems such as Galileo, Sabre, Altea, or similar systems.