As a Senior Business Process Analyst, you will sit at the intersection of business operations, technology, and continuous improvement. You will take ownership of process improvement initiatives — mapping and analyzing end-to-end business processes, identifying inefficiencies, and translating business needs into clear requirements for our development teams. You will work closely with stakeholders across the organization and contribute directly to our digital transformation roadmap, automation initiatives, and ISO 27001/42001 compliance programs.
Key Responsibilities
Business process documentation: map and analyze end-to-end business processes, identify inefficiencies, and develop standardized business process documentation
Requirements translation: translate business needs into clear requirements and process flows for our development teams to digitalize the process, delivering a complete Functional Specification Document (FSD) covering business rules, user roles, workflows, and system behavior
Process automation: support process automation initiatives using tools such as n8n, Power Automate, and AI-assisted workflows
KPI measurement: define and track process KPIs; build baseline measurements and post-implementation benefit analyses (time savings, cost reduction, error rates)
3–5 years of experience in business process analysis, process improvement, PMO, or business analysis roles, with demonstrated experience driving process improvement initiatives from analysis through implementation
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