Skill diminta
CRMCommunicationCustomer ServiceEnglishTeamwork
Deskripsi
- Key Responsibilities
- Handle inbound customer calls professionally in English.
- Deliver excellent customer service while meeting quality standards.
- Resolve customer inquiries, requests, and complaints within SLA.
- Accurately document customer interactions in the CRM system.
- Achieve operational KPIs, including CSAT, Quality, Productivity, and Attendance.
- Escalate unresolved cases following the established escalation process.
- Comply with company SOPs, security, and data privacy policies.
Requirements
- Fluent in spoken and written English.
- Minimum 1 year of experience in a Contact Center or Customer Service environment.
- Strong communication, active listening, and problem-solving skills.
- Familiar with CRM systems and basic computer applications.
- Able to work under KPI-driven and fast-paced operations.
- Minimum SMA/SMK graduate or equivalent.
- Willing to work on a 24/7 rotating shift schedule.
- Customer-oriented with a positive attitude and teamwork mindset.