Call Center Officer (Customer Service)

Job Description

Customer Support

Manage inbound and outbound customer interactions (Chat/Call/Email).

Issue Resolution

Handle and resolve customer complaints efficiently and empathetically.

Product Knowledge

Maintain up-to-date product knowledge and strictly adhere to SOPs.

Feedback Collection

Gather customer feedback and inquiries to help improve service quality.

Cross-Department Collaboration

Coordinate with internal teams and Business Units (BUs) to solve customer issues.c

Qualifications

• Bachelors degree (any major)
• At least 1-2 years of experience in relevant role
• Familiar with Microsoft Office (Excel, PowerPoint, Word)
• Strong communication amp; interpersonal skills
• Moderate proficiency in English (verbal & written)
• Fast learner with a high level of initiative