Captain Floor

About the role

• We are seeking an experienced
• Captain Floor

to join the management team at Shamrock Tebet, Jakarta Raya. This is a full-time position that plays a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of service excellence across our hospitality operations. As Captain Floor, you will be responsible for leading and supervising floor operations, managing guest interactions, and ensuring compliance with company policies and procedures. This position is essential to the overall success of our establishment and directly impacts guest satisfaction and operational efficiency.

• Key responsibilities
• Supervise and coordinate all floor staff activities to ensure seamless service delivery and guest satisfaction
• Monitor and maintain high standards of cleanliness, hygiene and presentation throughout the floor areas
• Greet guests and ensure they receive prompt, courteous and professional service
• Handle guest complaints and concerns with professionalism, resolving issues efficiently to maintain positive relationships
• Manage table arrangements, reservations and guest flow to optimise operational efficiency
• Train, mentor and support floor staff members, providing guidance on service standards and best practices
• Communicate with kitchen and other departments to ensure coordinated service delivery
• Monitor inventory levels of necessary supplies and report any shortages or maintenance issues
• Ensure compliance with health, safety and food service regulations at all times
• Maintain detailed records of guest feedback and operational metrics
• Assist with special events and functions as required
• What we're looking for
• Proven experience as a Captain Floor, Floor Supervisor or similar supervisory role in a hospitality or restaurant environment
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal abilities with guests and colleagues
• Exceptional customer service skills and a genuine passion for delivering outstanding guest experiences
• In-depth knowledge of food service standards, dining etiquette and service protocols
• Ability to remain calm and composed under pressure whilst managing multiple tasks
• Proficiency in point-of-sale systems and restaurant management software
• Fluency in English and Indonesian; additional language skills are advantageous
• Physical ability to stand for extended periods and move around the floor environment
• Certification in food safety and hygiene practices is preferred
• Professional appearance and grooming standards consistent with hospitality industry expectations
• What we offer

At Camden, we are committed to providing a rewarding work environment where our team members can grow and thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional development and career advancement within our growing hospitality group. We provide ongoing training programmes to enhance your skills and knowledge, and foster a collaborative culture where your contributions are valued and recognised. We believe in maintaining a healthy work-life balance, offering flexible scheduling options where possible, and supporting the wellbeing of all our employees through health and wellness initiatives.

If you are an experienced hospitality professional with strong leadership abilities and a passion for guest service excellence, we would love to hear from you.

• Apply now
• to join the Camden team and become part of our dynamic hospitality operation in Tebet, Jakarta Raya.