Center Manager

• Deskripsi pekerjaan Center Manager Shichida PIK
• Role Summary

The Center Manager is responsible for running Shichida PIK day to day and making sure it delivers a consistently high-quality experience for children and parents. The role owns the center's operations (quality, cleanliness, staff, scheduling) and its commercial performance (enrollment, retention, class utilization). The Center Manager is the person parents, teachers and owners rely on to keep the center running smoothly, safely and to Shichida standards.

• Key Responsibilities
• •⁠ ⁠Ensure all classes are delivered to Shichida curriculum and franchise quality standards; observe classes and coach teachers.
• •⁠ ⁠Keep the center clean, tidy and child-safe at all times; supervise cleaning staff and arrange repairs and maintenance.
• •⁠ ⁠Lead and manage teachers and center administrators, including rosters, attendance, leave and performance.
• •⁠ ⁠Plan the class timetable to maximize class fill rate and teacher utilization; manage make-up classes and waiting lists.
• •⁠ ⁠Drive enrollment and retention: follow up leads and trial classes, convert them to enrollments, and encourage term renewals.
• •⁠ ⁠Handle parent communication and complaints professionally, resolving issues quickly and escalating when needed.
• •⁠ ⁠Ensure fees are collected on time and center expenses stay within budget.
• •⁠ ⁠Maintain student records and submit a monthly report to the owners on enrollment, revenue, operations and issues.

Qualifications

• Required
• •⁠ ⁠Bachelor's degree (S1) in Education, Psychology, Management or a related field.

•⁠ ⁠At least 3 years of experience in center/branch management, preferably in early childhood education, enrichment classes, preschools or customer-facing services.

• •⁠ ⁠Proven experience leading a team and handling customers/parents.
• •⁠ ⁠Strong organizational skills and attention to detail — especially for scheduling and cleanliness.
• •⁠ ⁠Fluent in English (spoken and written) and good command of Bahasa Indonesia.
• •⁠ ⁠Comfortable with Google Sheets/Excel, WhatsApp Business and basic reporting.
• Preferred
• •⁠ ⁠Background in early childhood education or child development.
• •⁠ ⁠Sales or enrollment target experience.
• •⁠ ⁠Familiarity with franchise operating standards.