Skill diminta
CommunicationEnglishLeadershipMandarinNegotiationOnboardingPerformance Management
Deskripsi
- We are looking for a
- City Manager – Jakarta
to lead and grow the F&B business of TikTok GO in the assigned city. This role will be responsible for city-level business strategy, merchant acquisition and growth, BD team management, key merchant relationships, and overall business performance.
Key Responsibilities
- Lead the overall F&B business development and performance in the assigned city.
- Develop city business plans and targets based on regions, commercial areas, teams, and business stages.
- Monitor key business metrics, including merchant acquisition, onboarding, activation, merchant activity, transactions, and GMV.
- Analyze the local F&B market, consumer characteristics, commercial areas, F&B categories, potential merchants, and competitors.
- Develop merchant acquisition strategies based on market and area potential.
- Build, develop, and manage the city BD team, including BD Team Leaders and BD members.
- Set team structure, territory allocation, targets, manpower requirements, and performance management plans.
Manage the end-to-end sales process from lead generation, appointment, merchant visits, negotiation, signing, onboarding, activation, to transaction growth.
- Use data to analyze team and business performance and identify opportunities for improvement.
- Acquire and manage key merchants, popular restaurants, local F&B businesses, chain restaurants, and high-potential merchants.
- Build relationships with F&B associations, restaurant groups, commercial area communities, and other industry channels.
- Drive merchant growth through improved onboarding, activation, activity, transactions, GMV, and retention.
- Monitor competitors such as GrabFood, GoFood, and ShopeeFood, including merchant policies, fees, campaigns, coverage, and market changes.
Collaborate with Operations, Creator, Content, Marketing, and other teams to support merchant growth through TikTok short videos, LIVE, creators, and marketing tools.
Conduct regular business reviews and optimize city strategy and team productivity based on data and business results.
Requirements
- Minimum Diploma (D3); Bachelor’s degree (S1) preferred.
- Minimum
- 5 years of experience in Sales, Business Development, or related fields
- Minimum
- 3 years of team management experience
- Experience managing
- 50–70+ Sales/BD team members
- is a plus.
- Experience managing business at a
- city or regional level
- , or managing multiple BD/TL teams.
- Strong experience in
- F&B, local services, digital/internet platforms, merchant acquisition, and team management
- Strong skills in city business management, leadership, commercial negotiation, market/business analysis, data analysis, and problem-solving.
- Strong understanding of the Indonesian F&B market, commercial areas, F&B categories, local merchants, and competitors.
- Ability to manage key accounts and negotiate with key merchants independently.
- Ability to lead BD Team Leaders and BD teams to achieve business targets.
- Strong cross-functional collaboration and execution skills.
- Mandarin: Minimum HSK 4.
- English: Basic business communication skills.
- Willing to conduct fieldwork, merchant visits, and business travel as required.
- Results-oriented, adaptable, and able to work effectively in a fast-paced environment.
Preferred Background
Grab/GrabFood, Gojek/GoFood, ShopeeFood, TikTok GO/TikTok Local Services, F&B SaaS, POS, payment, advertising & marketing, F&B supply chain, or local services platforms.