Cloud System Administrator / Web Hosting Support Engineer

QUAPE PTE LTD is a trusted leader in web hosting and server management solutions, serving clients since 2006. We are dedicated to delivering robust and secure infrastructure to support our customers’ digital needs.

We are looking for a skilled Server Management Specialist to join our team. The ideal candidate will have a passion for server management, exceptional problem-solving skills, and a strong focus on security. You will handle customer support tickets, maintain server integrity, and ensure our systems are up-to-date and secure.

Tanggung Jawab

• Manage and maintain Linux-based servers to ensure optimal performance and security.
• Respond to and resolve customer support tickets via our web ticketing system promptly and professionally.
• Perform server updates, upgrades, and patches to keep systems secure and stable.
• Monitor server performance and troubleshoot issues as they arise.
• Enhance server security to protect systems from potential threats.
• Work with different hosting control panels (e.g., cPanel, Plesk, DirectAdmin, Enhance, etc.).
• Collaborate with the team to implement best practices for server management.
• (Bonus) Configure and manage Mikrotik routers for optimized network performance.

Kualifikasi

Requirements

• Proficiency in Linux administration (Ubuntu, CentOS, or similar).
• Strong communication skills with fluency in English.
• Familiarity with various control panels used in web hosting environments.
• Passion for cybersecurity and server security best practices.
• Ability to diagnose and resolve technical issues efficiently.
• (Bonus) Expertise in Mikrotik routing and network management.

Preferred Qualifications

• Experience in the web hosting industry.
• Familiarity with scripting or automation tools (e.g., Bash, Python, or Ansible).
• Strong understanding of DNS, firewalls, and networking protocols.
• Why Join QUAPE?
• Be part of a dedicated and innovative team in a growing company.