Skill diminta
CommunicationCustomer ServiceEnglishLeadershipMicrosoft Office
Deskripsi
The Club Manager is responsible for overseeing the overall daily operations of the PadelPro club, ensuring smooth and efficient club activities while maintaining high standards of service, facility quality, customer satisfaction, and business performance.
- Key Responsibilities
- Oversee and manage the day-to-day operations of the PadelPro club, ensuring all activities run smoothly and efficiently.
- Lead, supervise, and manage club staff, including scheduling, task allocation, performance monitoring, and team development.
- Ensure the club consistently delivers excellent customer service and maintains high service standards.
- Manage court bookings, scheduling, club activities, events, and daily operational arrangements.
- Monitor and maintain the condition, cleanliness, safety, and overall quality of club facilities and equipment.
- Handle customer inquiries, feedback, and complaints professionally and ensure timely resolution.
- Develop and maintain strong relationships with members, customers, communities, and business partners.
- Oversee membership administration, customer retention, and member engagement initiatives.
- Support and execute sales and marketing initiatives to drive membership growth, court utilization, and overall club revenue.
- Monitor club revenue, sales performance, operational costs, and key performance indicators (KPIs).
- Prepare regular operational and performance reports for management.
- Identify operational challenges and implement effective solutions to improve efficiency and customer experience.
- Ensure compliance with company policies, operational procedures, health and safety standards, and applicable regulations.
- Coordinate with management and other departments to support the achievement of PadelPro's business objectives.
- Take initiative in identifying opportunities to improve club operations, services, customer experience, and revenue performance.
- Perform other duties and responsibilities as assigned by management.
Requirements
- Minimum 3–5 years of relevant experience in hospitality, sports club management, fitness center, recreation, or a similar industry.
- Proven experience in club or facility operations management, preferably in a customer-facing environment.
- Strong leadership and team management skills, with the ability to supervise, motivate, and develop staff.
- Excellent communication, interpersonal, and customer service skills.
- Strong ability to manage daily club operations, including scheduling, court bookings, facility management, and service quality.
- Experience in sales, membership management, customer retention, and achieving revenue or business targets.
- Strong problem-solving, decision-making, and conflict-resolution skills.
- Ability to handle customer complaints professionally and maintain high service standards.
- Strong organizational, administrative, and operational management skills.
- Proficient in Microsoft Office and basic operational and performance reporting.
- Fluent in Bahasa Indonesia and proficient in English, both written and verbal.
- Passionate about sports, fitness, hospitality, or the padel industry is a plus.
- Willing to work flexible hours, including weekends, public holidays, and evenings, based on operational requirements.
- Proactive, responsible, adaptable, and able to work independently as well as collaboratively in a fast-paced environment.
- Placement : Pondok Indah