Collection Quality Junior Associate

Job Description

Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations.

Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards.

• Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs.
• Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data.
• Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues.

Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence.

Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices.

Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.

Qualifications

• Bachelor Degree (S1) from Reputable University
• Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role
• Strong communication and coordination skills, with the ability to escalate issues clearly and promptly
• Strong understanding of corporate governance frameworks and business processes
• Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs