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Lowongan › Compliance Lead

Compliance Lead

UTAK POS

Skill diminta

AccurateCommunicationCustomer ServiceLeadershipSwift

Deskripsi

  • Take on a leadership role by formulating and executing strategic plans in line with company objectives
  • Set and ensure the reach of relevant team KPIs to help maintain excellent performance
  • Guide and assist clients in submitting necessary documents for BIR permit processing
  • Act as the liaison between clients and BIR, facilitating smooth communication and timely processing
  • Manage follow-ups with BIR and clients, ensuring swift and accurate processing
  • Address client inquiries and concerns related to permit processing
  • Update and maintain trackers for accurate record-keeping
  • Provide suggestions for process improvements to enhance efficiency
  • Serve as the main point of contact for clients' BIR-related concerns
  • Experience in business, communication, compliance, processing, or a related field
  • Strong interpersonal skills and ability to communicate effectively with clients and stakeholders
  • Detail-oriented with excellent organizational skills
  • Problem-solving abilities and a proactive approach to resolving concerns
  • Comfortable handling calls and corresponding through text, email, and chats
  • Previous experience in customer service, compliance, or a related role is preferred
  • Proficient in maintaining accurate records and trackers
  • Ability to manage multiple tasks and client interactions simultaneously
  • Enthusiasm for working in a dynamic and fast-paced startup environment
  • Familiarity with BIR processes and mall accreditation is advantageous

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