Customer Account Manager Horeca

About the role

• PT. Liang Layanan Kuliner is seeking a
• Customer Account Manager Horeca

to join our dynamic sales team. This is a full-time position based in Bali, where you will be responsible for managing and developing relationships with our key hospitality, restaurant, and catering (Horeca) clients. In this role, you will serve as the primary point of contact for your assigned accounts, ensuring exceptional service delivery whilst identifying opportunities for business growth and expansion. This position is crucial to our sales strategy and directly impacts our revenue generation and market presence in the Bali region.

• Key responsibilities
• Manage and nurture existing Horeca client relationships, ensuring high levels of customer satisfaction and account retention
• Identify and pursue new business opportunities within the hospitality, restaurant, and catering sectors
• Develop customised solutions and proposals tailored to individual client needs and requirements
• Conduct regular account reviews and performance meetings with clients to discuss sales targets, service quality, and future objectives
• Prepare and present sales reports, forecasts, and account performance metrics to senior management
• Coordinate with internal teams including operations, logistics, and product development to ensure seamless service delivery
• Negotiate contracts and pricing terms whilst maintaining profitability and company standards
• Build long-term strategic partnerships that contribute to business sustainability and mutual growth
• Monitor market trends and competitor activities to identify potential threats and opportunities
• What we're looking for
• Lived in Bali

Proven experience in account management or sales within the Horeca industry or hospitality sector, with a minimum of 2-3 years in a similar role

• Excellent communication and interpersonal skills with the ability to build and maintain professional relationships at all levels
• Demonstrated ability to achieve and exceed sales targets and KPIs consistently
• Proficiency in customer relationship management (CRM) systems and Microsoft Office applications
• Strong negotiation skills with the ability to balance client needs with company profitability
• Self-motivated and results-driven with excellent organisational and time management skills
• Ability to work independently whilst collaborating effectively within a team environment
• Knowledge of the Bali market and existing relationships within the Horeca sector are highly desirable
• Fluency in Indonesian and English is essential

About us

PT. Liang Layanan Kuliner is a leading food service provider dedicated to delivering high-quality culinary solutions to the hospitality and catering industry. With a commitment to excellence, innovation, and customer-centric service, we have established ourselves as a trusted partner for restaurants, hotels, and catering businesses throughout Bali. Our mission is to support the success of our clients by providing reliable supply chain solutions, quality products, and exceptional customer service. We pride ourselves on our dedicated team, collaborative culture, and unwavering commitment to sustainability and continuous improvement.

Apply now

If you are an ambitious and results-driven sales professional with a passion for the Horeca industry and a track record of success in account management, we would like to hear from you. Please submit your CV, a cover letter, and any relevant certifications to our Human Resources department. Join PT. Liang Layanan Kuliner and help us continue to deliver exceptional value to our clients across Bali.