Customer Care Bank

Deskripsi pekerjaan Customer Care Bank PT Intrias Mandiri Sejati

kualifikasi terlampir

• Academic Qualification: Min S1
• Diutamakan Wanita, usia <30 tahun
• Pernah memiliki pengalaman dibidang services (pelayanan) tapi kami open untuk yang lainnya sebagai referensi kami melihat history pekerjaan kandidat.
• Menguasai dan memiliki minat di front line dan back office
• Memiliki penampilan yang baik
• Memiliki komunikasi yang baik
• Cekatan
• Memiliki semangat yang tinggi
• Diutamakan berpengalaman customer service / pelayanan

Jobdesc

• Provide excellent employee services by handling inquiries, requests, and complaints efficiently, accurately, and in accordance with SLA (Service Level Agreement) and company policies through multiple channels such as walk-ins, People Care System, phone calls, WhatsApp, and email.
• Coordinate ticket escalations with related PICs when issues require cross-functional handling.
• Ensure service quality by following up on requests promptly, ensuring timely resolution, and maintaining proper documentation and filing.
• Collaborate with the team to conduct periodic reviews of incoming tickets in order to improve service quality, especially in cases related to customer dissatisfaction or SLA breaches.
• Execute daily operational processes in compliance with company DOI, procedures, and policies.