Skill diminta
CRMCommunicationDeliveryGoogle WorkspaceMicrosoft OfficePresentationProject ManagementTime Management
Deskripsi
- Assist in preparing, executing, and monitoring CRM campaigns through MoEngage across Push Notifications, Email, and WhatsApp channels.
- Support user segmentation based on campaign objectives and business unit requirements.
- Conduct quality assurance (QA) checks on campaigns prior to launch to ensure accuracy and functionality.
Monitor campaign performance and prepare reports with basic insights using key metrics such as Delivery Rate, Open Rate, Click-Through Rate (CTR), and Conversion Rate.
- Prepare presentation materials, maintain documentation, record Meeting Minutes (MoM), and follow up on action items.
- Assist in conducting basic analyses of user behavior and campaign effectiveness to support data-driven decision-making.
Support the development and execution of CRM initiatives aimed at improving customer engagement, first-time transactions, repeat transactions, and customer retention.
Currently pursuing a Bachelor's degree (minimum 6th semester) or a fresh graduate in Information Systems, Computer Science, Data Science, Management, Digital Business, or other related fields.
- Have experience in CRM, Digital Marketing, or related areas.
- Possess strong analytical skills and are comfortable working with data.
- Detail-oriented, meticulous, and demonstrate strong problem-solving abilities.
- Have good communication and coordination skills to collaborate effectively with cross-functional stakeholders.
- Possess strong time management skills and the ability to manage multiple tasks simultaneously.
- Fast learner with the ability to quickly adapt to new tools and technologies.
- Proficiency in Microsoft Office, Google Workspace, or other project management tools is a plus.
- Willing to work in a hybrid arrangement, with 4 days Work From Office (WFO) and 1 day Work From Home (WFH) in Jakarta.