Customer Service E-Commerce

Tanggung Jawab

#BeOneofOurFaces!

Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human-centric environment, driven by the purpose of enhancing quality of life through our products.

• As a
• Admin E-Commerce CS,

you will

Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, Tiktokshop, etc)

• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Kualifikasi

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within an e-commerce.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.) and their operational tools.
• Excellent communication and writing skills that aligned with brand voice.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
• Strong Interest and knowledge in beauty industry (skincare and make up).
• Willing to work in shift including weekends or campaign periods.
• Placement: Facetology Head Office, Tebet, South Jakarta