CUSTOMER SERVICE EMKL IMPORT

About the role

Customer Service EMKL Import role in a logistics company certified ISO 9001, ISO 45001, and AEO. The position involves managing import shipments end-to-end, coordinating with multiple stakeholders, ensuring document compliance, and facilitating customs clearance processes.

• Key responsibilities
• Compose shipment plans based on departure schedules (ETD)

Coordinate with shippers, suppliers, origin agents, and forwarders regarding ETD, stuffing plans, booking readiness, cargo details (quantity, weight, measurement), container types, and special handling (DG, reefer, oversize)

Ensure shipment plans align with customer requirements (SLA, production schedules, cut-off, and priorities)

Verify completeness and accuracy of shipment and customs documents (shipper/consignee, goods description, HS code per customer requirements, quantity/weight, value, incoterms, port, vessel/flight, container, and seal number)

• Maintain traceability and version control of documents (draft and final) according to SOP and applicable checklists
• Monitor ETA/ATA and manage pre-alert documentation
• Prepare draft PIB, request customer approval, submit PIB, and monitor customs clearance progress until SPPB issuance
• Arrange delivery processes and complete shipment closing
• Prepare reports and provide regular shipment updates to customers
• About you
• Minimum D3 or S1 education from any field
• Minimum 2-3 years experience as customer service import in logistics, freight forwarding, or manufacturing companies

Understanding of end-to-end import processes, including document completeness and data validation, customs operations (PIB and BC response), shipping control and scheduling, and basic compliance and ISO knowledge

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Able to communicate in English (verbal and written)

Benefits

• BPJS Kesehatan & Ketenagakerjaan
• Overtime incentive

THR