Customer Service Import/Export

• Deskripsi pekerjaan Customer Service Import/Export PT Triyasa Cipta Transport
• PT. Triyasa Cipta Transport is seeking a dedicated and detail-oriented professional to join our team as a Customer Service Import/Export

Job Description

Monitor and manage email correspondence with overseas agents, customers, shipping lines, and other related parties

Prepare and submit import/export customs documentation through the CEISA 4.0 system, including PIB (Import Declaration) and PEB (Export Declaration)

Monitor shipment progress and ensure smooth import operations from origin to final delivery

Review and monitor shipping documents, including

• Bill of Lading (BL)
• Delivery Order (DO)
• Notice of Arrival (NOA)
• Commercial Invoice
• Packing List
• Other supporting documents
• Provide regular shipment updates and excellent customer service to clients.
• Coordinate with internal teams, agents, customs brokers, and logistics partners to ensure timely cargo clearance and delivery.
• Resolve operational and documentation issues efficiently and professionally.

Requirements

• Minimum Diploma (D3) or Bachelor's Degree in any field
• Minimum 2 years of experience in Freight Forwarding, Logistics, Shipping, or Customs Brokerage (PPJK).
• Proficient in operating CEISA 4.0 and preparing PIB & PEB documents.
• Strong understanding of import procedures and shipping documentation.
• Able to communicate effectively in both Bahasa Indonesia and English, especially via email.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Detail-oriented, responsible, and able to work independently as well as in a team environment.
• Compensation & Benefits
• Salary: IDR 5,000,000 – IDR 5,500,000 per month
• Lunch provided by the company
• BPJS Ketenagakerjaan
• Professional and supportive work environment
• Working Hours
• Monday to Friday

09:00 AM – 05:00 PM

• Work Location
• North Jakarta,Kemayoran Indonesia