Skill diminta
Conflict ResolutionCustomer ServiceEnglishMandarinMultitaskingOnboarding
Gaji pasar untuk posisi ini
Median Rp3,5 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 358 lowongan Customer Support se-Indonesia (semua level).
Gaji lowongan ini setara median pasar.
Lihat data gaji selengkapnya →Deskripsi
Deskripsi pekerjaan Customer Service PT Total Optimal Pelita
Job Description and Responsibilities
- Serve as the main point of contact for English and Mandarin-speaking clients via phone, email, and chat.
- Resolve issues promptly, ensuring customer satisfaction and loyalty.
- Coordinate with internal departments to meet client needs.
- Analyze customer feedback and trends to propose service improvements.
- Assist in translating documents or product/service information as needed.
- Support onboarding and training for new customer service team members.
Requirements
- 1–3 years of customer relations or client service experience.
- Strong command of Mandarin (both Simplified and Traditional, if applicable) and English.
- Proven ability to handle customer issues independently and professionally.
- Strong organizational and multitasking skills.
- Customer-first mindset and conflict resolution skills.