Customer Service Staff

About Jago

At Jago we're transforming traditional brick and mortar through mobility. We're building a network of EV mobile storefronts to help retail businesses extend their reach so they can provide quality products direct to their customers. At the heart of what we do, we want customers to realize that they can consume the best, curated food and beverage products fresh and conveniently.

About the role

As a CS Staff, you will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, directly supporting Jago's mission to deliver an enjoyable CX for every customer.

Responsibilities

• Answering questions about a company's products or services (enquiry handling)
• Providing proactive customer outreach

Handling customer complaints with speed and professionalism across all channels (WhatsApp, Call, Email, IG, Apps) — driving strong First Response Time (FRT) and Resolution Time performance

• Data entry and research as required to troubleshoot customer problems
• Collecting and analyzing customer feedback on a monthly basis to generate customer insights
• Responding to customer reviews
• Contributing to team CSAT performance through consistent, high-quality customer interactions

Requirements

• Last level of education is D3/S1, all majors
• Minimum 1 year of experience in administration, customer service, client services, and/or operational roles
• Fresh graduates are welcome to apply
• Problem solver with strong analytical thinking
• Strong customer service skills, cooperative attitude, ability to multi-task and work in a detail-oriented manner
• Willing to work overtime if needed