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Customer Solutions Analyst

Jendela Group

Skill diminta

Attention to DetailCommunication

Deskripsi

  • Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
  • Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
  • Resolve tenant issues with empathy and effective problem-solving skills.
  • Coordinate with internal teams to address maintenance, billing, or service-related concerns.
  • Facilitate smooth communication between tenants and the property management team.
  • Provide detailed explanations of property policies, procedures, and updates.
  • Handle complaints or disputes with a persuasive and solution-oriented approach.
  • Contribute to customer retention strategies by delivering excellent service.
  • Minimum 1 year of relevant work experience (fresh graduates may still be considered).
  • Experienced in the property industry or tenant relations is a plus!
  • Strong communication and interpersonal skills.
  • Empathetic and people-oriented.
  • Able to respond and resolve issues quickly.
  • Excellent problem-solving skills and attention to detail.
  • Willing to work on-site in Kebon Jeruk, Jakarta Barat.

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