Customer Success Analyst

Tanggung Jawab

• Monitor clients' daily fulfillment rate to identify potential shortcomings
• Collaborate with cross-functional teams to develop and implement strategies to improve client satisfaction and retention
• Analyze clients data and usage patterns to identify potential issues or opportunities for improvement
• Communicate with clients to gather feedback data, suggest solutions, and address any fulfillment-related concerns

Kualifikasi

• 1–3 years of experience in business analysis or operations related field
• Strong analytical and problem-solving skills
• Excellent communication skills (textual and verbal)
• Comfortable with Spreadsheets and/or Excel
• Experience with data visualization is a huge plus
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment