Customer Success Associate

Tanggung Jawab

Job description and key responsibilities

• Build relationships with enterprise customers and ensure that we identify and address their needs.
• Help enterprise customers have good understanding on our product suite and facilitate in adoption.
• Work closely with Business Development and Merchant Operations team to ensure smooth operations and relationship with enterprise customers.
• Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
• Mediate between clients and internal.
• Showing empathy and provide calm responses to our customers to win their confidence

Kualifikasi

Requirements

• Bachelor’s Graduate majoring in: Engineering, Finance / Accounting, Computer science/IT
• Business fluency in English and Bahasa.
• A self-starter with minimum 1 year of working experience in customer relationships building (fintech experience is preferable)
• Ability to create documentation such as: Knowledge Base, FAQ, SOPs, and Reporting
• Has a good eye for detail, able to maintain accuracy
• Should be dynamic, agile and analytical
• Strong communication skill
• Willing to work on weekends, public holidays, and night shifts