Skill diminta
ConfluenceMicrosoft ExcelMicrosoft PowerPoint
Deskripsi
- Required Skills
- Technical
- ITIL Foundation certified (preferred)
- Good understanding of Incident, Problem, Change, Release, and Service Request Management
- Knowledge of SDLC and Agile methodologies
- Familiarity with Application Support, Infrastructure, Network, Database, and Cloud environments
- Experience with monitoring and observability tools
- Tools
- ServiceNow
JIRA
- Microsoft Excel (advanced), PowerPoint, and Visio
- Confluence / SharePoint