Digital Commerce Manager

Tanggung Jawab

Develop and execute digital commerce strategies across all channels (Shopee, Tokopedia, TikTok Shop, Lazada, own website/apps) aligned with company sales targets.

Manage online store operations: product listings, pricing, promotions, stock availability, and catalog content to ensure they are always up to date and optimized.

• Monitor sales performance per channel regularly (GMV, conversion rate, AOV, traffic, retention) and optimize based on data.
• Coordinate with the warehouse/logistics team to ensure stock availability, smooth shipping processes, and proper handling of returns.

Coordinate with other marketing/digicom teams (ads & content) to synchronize promotional campaigns with the sales calendar (flash sales, big campaigns, marketplace events).

Conduct research on competitors, marketplace trends, and consumer behavior to identify new sales opportunities.

Build and maintain relationships with marketplace/platform partners (Shopee, Tokopedia account managers, etc.) to secure program support and optimal benefits.

• Prepare regular digital commerce sales performance reports for management.
• Lead, direct, and develop the digital commerce team under supervision.

Kualifikasi

• Minimum Bachelor's degree in Business, Management, Marketing, or a related field.
• Minimum 2-4 years of experience in e-commerce/digital commerce, with at least 1-2 years in a managerial role.

Proficient in managing marketplace seller dashboards (Shopee Seller Center, Tokopedia Seller Center, TikTok Shop Seller Center) and sales analytics tools.

• Strong understanding of end-to-end e-commerce operations (listing, order processing, fulfillment, returns, customer service).
• Strong data analysis skills and data-driven decision-making ability.
• Strong leadership, managerial, and communication skills.
• Up to date with e-commerce trends and accustomed to working toward measurable sales targets.
• Able to work under pressure and manage multiple sales channels simultaneously.