E-commerce Customer Service (Jogja Placement)

Tanggung Jawab

Responsible to build positive interaction with customers via live chat with excellent clear and concise communication skills.

Assist customer’s needs with product selection, order placement, order replacement, returns, cancellation, shipping, return or refund and issues resolutions.

• Coordinating customers concerns to all the department such product team, e-commerce operation, finance, etc
• Follow up negative reviews, OOS issue, etc

Kualifikasi

• Fresh Graduate of any Bachelor’s degree
• Have experience in customer service will be advantage
• Strong customer service skills and communication skills
• Ability to work well in a fast-paced, collaborative environment
• Internet Savvy
• Flexible and Fast Learner
• Outgoing and Persuading Personality
• Familiar using shopee, Tokopedia, TiktokShop, Lazada, etc