E-Commerce Manager

• Key Responsibilities
• Account Management & Sales Plan

Build and maintain strong partnerships with key ecommerce B2C and B2B accounts and platforms (Shopee, Tokopedia, Lazada, TikTok shop, Blibli, Emos, Swipe Rx, GPOS & others), securing campaign slots and co-marketing opportunities.

Negotiations for contracts / trading terms, pricing agreements, promotion, service level agreement, and paid placements to maximize ROI and brand exposure.

Responsible for distributor management to ensure the optimum level of stocks, accurate demand forecasting and ensure high customer service levels in terms of last mile deliveries.

Work with Distributor and Enabler to effectively manage marketing development funds, trade spending budget to derive the highest ROI from promotions and campaigns.

Develop and execute strategies to achieve monthly and quarterly sales targets, including control product pricing, margins, promotions, assortment planning to drive sustainable growth and expand market share.

• Track and analyse sales performance, campaign effectiveness, shopper trends and recommend actions for improvement.
• Cross-Functional Collaboration
• Coordinate internal resources to support Ecommerce B2B and B2C account activities, resolve issues, and optimize customer satisfaction.
• Collaborate with the National Key Account Manager to develop strategic initiatives and align sales priorities.
• Market Analysis & Reporting
• Analyse market trends, competitor activities, and customer need to identify risks and opportunities.
• Provide insights on price competitiveness and latest trends in ecommerce landscape.

Provide regular updates on B2C and B2B performance, forecasts, including track conversion rates, ROI/ROAS on ads  and plan recommendations to National Key Account

• Resolve escalated issues efficiently to maintain long-term partnerships and customer satisfaction.
• Continuously explore opportunities to deepen account engagement and drive mutual growth.

Qualifications

• Bachelor’s degree in any discipline, Master’s degree is a plus.
• Minimum 5 years of experience in managing both B2B and B2C Ecommerce Account Management.
• Excellent negotiation, communication, and interpersonal abilities.
• Ability to analyse data and develop actionable plans.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Fluent in Bahasa Indonesia and English (spoken and written).
• Results-oriented with a strong drive for achieving targets.
• Proactive, collaborative, and solution focused.
• Analytical thinking and detail capabilities.
• Ability to thrive in a fast-paced, dynamic environment.