Skill diminta
CommunicationCustomer Service
Deskripsi
Deskripsi pekerjaan E-commerce Marketplace Coordinator Babycare
Responsibilities
- Lead daily operations for TikTok Shop and Shopee, ensuring smooth and efficient marketplace performance.
- Monitor and analyze key metrics including GMV, sales, traffic, conversion rate, AOV, and campaign performance.
- Develop and execute strategies to achieve monthly sales and GMV targets.
- Manage marketplace campaigns, promotions, vouchers, product listings, pricing, and campaign participation.
- Coordinate with KOL/affiliate, content, ads, warehouse, customer service, and live streaming teams to improve overall sales performance.
- Analyze sales data and identify issues and opportunities, then provide actionable strategies and follow-up plans.
- Monitor competitor activities, market trends, and platform changes to optimize marketplace performance.
- Prepare regular performance reports and present insights and recommendations to management.
- Lead and evaluate the performance of the marketplace operations team.
Requirements
- Minimum 3–5 years of experience in E-commerce/Marketplace Operations, preferably at Senior/Leader level.
- Strong experience managing TikTok Shop and Shopee.
- Proven track record of achieving significant GMV/sales targets.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable strategies.
- Experience managing or leading a team.
- Experience in FMCG, beauty, baby care, or other fast-moving consumer brands is preferred.
- Experience working with TSP, brand, or agency environments is a plus.
- Strong communication and coordination skills