Skill diminta
CommunicationDeliveryEnglishGoogle SheetsLogisticsMicrosoft ExcelNegotiationSQL
Gaji pasar untuk posisi ini
Median Rp7,5 jt/bulan · rentang umum Rp6,7 jt – Rp8,1 jt
Berdasarkan 16 lowongan Operations Management di Jakarta.
Lihat data gaji selengkapnya →Deskripsi
Key Responsibilities
- Monitor the daily online order flow and detect incidents early (undeliverable orders,
- "delivery unavailable"
- , wrong pricing,
- order split/merge errors
- ).
- Conduct
- root-cause investigation
- determine whether an issue stems from a
- data/configuration error
- or a
- system rule
- , then coordinate with IT/BA for resolution.
- Manage
3PL
- and technical installation team performance: monitor
- SLAs
- , run
- escalations
- , and enforce
- penalties
- when targets are missed.
- Configure operational settings such as
- delivery coverage setup
- , holiday store closures, and cart display — including
UAT
- before go-live.
- Pull and analyze operational data (
- Excel/Google Sheets
- ), report anomalies, and propose process improvements.
- Map operational process flows (
BPMN
- ) and write/maintain
- SOPs and QA checklists
- for recurring processes.
- Conduct regular verbal communication and coordination in English
- with the expatriate manager regarding reporting, escalations, and daily operational decisions.
Requirements
- Minimum 2–3 years of experience
- in e-commerce operations, order processing, logistics coordination, or marketplace operations.
- Real incident-handling experience —
- able to walk through at least one concrete example
- of leading a root-cause investigation and coordinating across teams to resolve it (not just escalating to a supervisor).
- Able to communicate actively in spoken (verbal) English
- will coordinate regularly and attend daily meetings with a foreign national direct manager (Vietnamese).