Skill diminta
CommunicationTime Management
Deskripsi
Job Description
Participate in the technical implementation, configuration, and ongoing management of various software solutions for clients, including setting up new environments, customizing features, and ensuring optimal performance.
- Provide technical support, diagnose issues, and implement effective solutions across multiple product lines.
- Integrate various platforms with existing client systems, and perform necessary customizations to meet unique business requirements.
- Create and maintain technical documentation, and contribute to internal knowledge bases to foster team growth and efficiency.
- Proactively identify opportunities for process improvements, feature enhancements, and automation within deployed solutions.
Assist in creating, testing, and modifying email firewall rules, spam filters, and Data Loss Prevention (DLP) policies under senior supervision.
Help monitor and maintain email authentication standards—including SPF, DKIM, and DMARC—to prevent domain spoofing.
Requirements
- Demonstrated ability to quickly learn, understand, and troubleshoot new software applications and platforms.
- Strong analytical and diagnostic skills to efficiently identify, analyze, and resolve complex technical issues.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences.
- Experience with software implementation, configuration, and optimization in a business environment.
A proactive mindset with a commitment to staying updated on the latest features, best practices, and industry trends across multiple technologies.
- Understanding of TCP/IP, DNS architecture (specifically MX, TXT, and A records), and SMTP protocol operations is a plus.
- Basic knowledge of standard attack vectors such as Business Email Compromise (BEC), spear-phishing, malware, and social engineering.
- Knowledge of email security and compliance standards is a plus.
- Ability to adapt to changing requirements and tight deadlines.
- High integrity, strong character, innovative mindset, excellent time management, and a high sense of responsibility.
- Fresh graduates are welcome to apply.
- Willingness to work on-site at client locations.
- Bachelor’s degree in Computer Science, Information Systems, or a related technical major (open to any major with relevant experience).