Estate Manager (Residential)

• Job Responsibilities
• Oversee daily residential estate operations and facilities management.
• Manage IPL (Iuran Pengelolaan Lingkungan) calculation, budgeting, billing, and collection.
• Oversee infrastructure, landscaping, environmental maintenance, repairs, renovations, and preventive maintenance.
• Prepare and manage annual operational and maintenance budgets.
• Supervise maintenance teams, security personnel, contractors, and vendors.
• Ensure estate security, safety, confidentiality, and regulatory compliance.
• Coordinate household services, guest arrangements, and special events.
• Manage resident relations, after-sales services, complaints, escalations, and dispute resolution.
• Coordinate with residents and internal and external stakeholders to maintain service quality.
• Monitor resident feedback and implement service improvements to enhance satisfaction and retention.

Requirements

• Minimum 5 years of experience in residential estate or property management, with
• proven experience managing a residential housing estate.
• Minimum Bachelor’s degree in a relevant field, with strong experience in Estate management.
• Strong understanding of IPL calculation, budgeting, billing, and collection.
• Experience in facilities management, maintenance, and contractor supervision.
• Strong leadership, operational management, and problem-solving skills.
• Excellent communication, interpersonal, and relationship management skills.
• Strong customer service, negotiation, complaint handling, and conflict resolution skills.