Skill diminta
CRMCommunicationDrivingProject ManagementTroubleshooting
Deskripsi
Scope of Role
The Field Service Technician is responsible for delivering exceptional service activities to our customers within the designated service area. Acting as the Trusted Advisor to customers, the ideal candidate combines technical expertise with a strong customer-focused mindset.
Key Responsibilities
- Install, commission, calibrate, maintain, and repair laboratory instruments; provide training and application support to customers.
- Act as a technical advisor by delivering product consultation, application guidance, and regulatory compliance support.
- Manage service activities (customer visits, reports, CRM updates) and ensure timely completion in line with KPIs.
- Identify customer needs and drive service business growth (spare parts, contracts, upgrades) in collaboration with sales.
Requirements
- Degree/Diploma in Electrical, Electronics, Instrumentation, Mechanical, Mechatronics Engineering, or a related discipline.
- Minimum 1 year of experience in technical service, maintenance, automation, or industrial equipment support.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication skills with a customer-focused mindset.
- Experience in installation, commissioning, and maintenance of technical equipment.
- Ability to read and understand electrical schematics and basic pneumatic systems.
- Basic understanding of industrial automation systems, machine integration, and troubleshooting.
- Basic understanding of project management.
- Willing to travel across Indonesia.
- Experience with PLC, SCADA, industrial networking, or automation systems is an advantage
- Valid driving license (SIM A).
- Exposure to Industry 4.0, data acquisition, IoT, or digitalization solutions will be a plus point.