FO Admin

Deskripsi pekerjaan FO Admin Cake Empire

*Overview*

We are seeking a warm, engaging, and service-oriented individual to join our team at Cake Empire Bali as a Guest Relations Officer (GRO). This role focuses on creating a welcoming environment for guests, ensuring smooth front-of-house operations, and delivering an exceptional customer experience. The GRO will be the face of our shop, assisting walk-in customers, managing inquiries, supporting dine-in service, and helping with events.

*Key Responsibilities*

Front-of-House / Guest Relations

• Greet and welcome all walk-in guests with warmth and professionalism.
• Provide product knowledge and answer questions about cakes, classes, and services.
• Offer cake slices and drinks for guests dining in-store, ensuring a pleasant café-style experience.
• Support smooth customer flow during busy periods, tastings, or events.
• Ensure the shop and dine-in area always look presentable and inviting.

*Sales & Customer Service*

• Handle inbound inquiries via WhatsApp, Instagram, phone, and in-person.
• Assist guests with bookings, quotations, and order confirmations.
• Coordinate with the pastry and decorator team to ensure accurate order details.
• Support upselling of cakes, slices, add-ons, and packages.

*Administration Support*

• Maintain accurate order records and guest information.
• Prepare daily and weekly sales/guest reports.
• Assist with stock levels for packaging, decorations, and shop supplies.
• Support basic cashiering and receipt handling.

*Marketing & Social Media Support*

• Post simple in-store content (photos, stories, reels) provided by the marketing team.
• Respond to guest comments/messages online in a timely, professional manner.
• Share feedback from guests with the marketing team to improve customer engagement.