Skill diminta
CommunicationCustomer ServiceInventory ManagementStakeholder Management
Gaji pasar untuk posisi ini
Median Rp6,7 jt/bulan · rentang umum Rp5 jt – Rp8 jt
Berdasarkan 202 lowongan Operations Management level Manajer se-Indonesia.
Lihat data gaji selengkapnya →Deskripsi
- What You'll Do
- Review and ensure service quality across all operational locations, maintaining consistent standards for every customer interaction.
- Create and continuously update work instructions to improve service standards and operational consistency.
- Conduct training sessions, provide recommendations, and carry out service quality audits across multiple locations.
- Develop F&B products, oversee kitchen setup and raw material sourcing, and lead product testing to obtain management approval.
- Monitor the financial performance of F&B products, including sales, operational costs, margins, and overall profitability.
- Develop standardized SOPs and work instructions for every new product, menu, or operational process introduced.
- Establish and maintain consistent quality parameters and product standards across all locations.
- What We're Looking For
- Bachelor's degree in Hospitality, Business Administration, or a related field.
- Minimum 5 years of F&B operations experience in QSR, Hospitality, FMCG, or a related industry.
- Strong understanding of F&B operations, including inventory management, product innovation, cost control, and customer service.
- Proven ability to develop SOPs, work instructions, and training programs that drive consistent service excellence.
- Strong product development skills, including kitchen setup, raw material planning, recipe development, and menu creation.
- Analytical mindset with experience monitoring financial performance, managing budgets, analyzing costs, and improving profitability.
- Ability to develop and execute promotional and sales initiatives to support revenue growth.
- Excellent communication, interpersonal, and stakeholder management skills.
- Detail-oriented with strong problem-solving abilities and the ability to manage multiple projects and locations.