Freelance Customer Experience Evaluator – Project Based

About SATURDAYS

SATURDAYS is an Indonesian lifestyle brand combining eyewear, eye care, fashion, and coffee into a distinctive retail experience.We are looking for Freelance Customer Experience Evaluators to support our Retail Customer Experience Evaluation Project across selected SATURDAYS stores in Indonesia.

• What You’ll Do
• Visit assigned SATURDAYS stores and experience the customer journey naturally
• Follow a predefined customer scenario provided during briefing
• Observe and evaluate customer service, staff interaction, product knowledge, selling approach, and overall store experience
• Assess how well store teams understand and respond to customer needs
• Record relevant observations and specific staff statements where required
• Complete a structured evaluation form after each visit
• Submit supporting evidence according to project guidelines
• Maintain confidentiality throughout the assignment.
• What We’re Looking For
• Based in or around the assigned area
• Detail-oriented and highly observant
• Comfortable visiting retail stores independently
• Good communication and writing skills
• Able to follow a specific scenario naturally and consistently
• Objective and able to provide unbiased feedback
• Responsible with deadlines and documentation
• Previous Mystery Shopping, Retail Audit, Customer Experience, or similar experience is a plus.
• Important
• This is a customer experience evaluation assignment, not a sales position.

Selected candidates will receive detailed assignment instructions and customer scenarios during the briefing. All assignmentinformation must be treated as confidential.

Project Details

Type

Freelance / Project Based

Duration

November 2026 – January 2027

Visit duration

Approximately 1 hour per assignment

Location

Selected SATURDAYS stores across Indonesia

Compensation

• Paid per completed assignment
• Briefing and evaluation guidelines will be provided before assignment.