Front Desk Coordinator

Deskripsi pekerjaan Front Desk Coordinator PT. Genius Kidz Indonesia

Job Description

We are looking for a friendly, organized, proactive, and service-oriented Front Desk Coordinator to join our team at Lotte Mall Kuningan, South Jakarta.

As the first point of contact for parents, students, and visitors, you will play an important role in creating a welcoming environment, delivering excellent customer service, and ensuring smooth daily operations at our learning center.

Key Responsibilities

• Welcome and assist parents, students, and visitors in a warm, friendly, and professional manner.
• Provide clear information about Genikidz programs, class schedules, enrollment, and other services.
• Manage student registrations, class bookings, appointment scheduling, and attendance records.
• Coordinate with teachers and management to ensure smooth daily class operations.
• Maintain accurate student records, administrative documents, and reports.
• Follow up with prospective parents regarding trial classes, enrollment, and program inquiries.
• Build positive relationships with parents and students to ensure excellent customer satisfaction.
• Assist with general administrative tasks and support learning center activities.

Qualifications

• Good in English, both spoken and written.
• Friendly, patient, humble, and genuinely enjoys interacting with children.
• Strong interpersonal, communication, and customer service skills.Confident in speaking with parents, explaining programs, and handling inquiries.
• Well-organized, detail-oriented, responsible, and able to multitask effectively.
• Proficient in Microsoft Office (Word, Excel).
• Comfortable using WhatsApp and other digital communication tools for customer service.
• Positive attitude, professional appearance, and willingness to learn.
• Able to work independently and collaboratively in a team.
• Previous experience in front desk operations, customer service, administration, or education centers is an advantage.

What We're Looking For

We value someone who is not only capable of handling administrative responsibilities but also warm, approachable, enthusiastic, and passionate about working with children and families.