Front Office Night Auditor

About the role

• Solana by SanLiving under PT. Harapan Graha Niaga is seeking a
• Front Office Night Auditor
• to join our hospitality team in Central Jakarta on a
• full-time basis

. This is a critical overnight position responsible for managing all front office operations during night hours, ensuring seamless guest experiences and maintaining accurate financial records. The Night Auditor serves as the senior front office representative during the night shift, overseeing check-ins, check-outs, and all guest-related matters whilst conducting thorough audits of daily transactions. This role is essential to maintaining our high standards of service and operational excellence.

• Key responsibilities
• Manage all front desk operations during night shift, including guest check-ins, check-outs and room assignments
• Conduct thorough audits of daily financial transactions, reconciling guest accounts and ensuring accuracy of all charges
• Prepare and review the night audit report, identifying and resolving discrepancies
• Handle guest inquiries, complaints and requests with professionalism and courtesy
• Monitor and update the property management system with accurate guest and reservation information
• Coordinate with housekeeping and maintenance teams regarding room status and maintenance issues
• Process guest payments and manage cash handling procedures in accordance with company policies
• Maintain security and safety standards throughout the property during night hours
• Provide detailed handover documentation for the day shift team
• Assist with special requests and ensure guest satisfaction during overnight stays
• What we're looking for
• Minimum 2 years' experience as a Night Auditor or in a similar front office role within a hotel or hospitality establishment