Skill diminta
AccurateFront OfficeMicrosoft OfficeUpselling
Deskripsi
- Deskripsi pekerjaan Front Office Supervisor Ashoka Tree Resort Ubud
- Front Office Operations
- Supervise daily Front Office operations, including Reception, Guest Service, Bell Service, and Concierge.
- Ensure smooth check-in and check-out processes.
- Monitor room availability, room allocation, and guest requests.
- Ensure compliance with hotel policies, procedures, and service standards.
- Guest Service
- Provide exceptional guest service and maintain high guest satisfaction levels.
- Handle guest complaints, feedback, and special requests professionally.
- Follow up on guest concerns and ensure prompt resolution.
- Build positive relationships with guests and encourage repeat business.
- Team Supervision
- Supervise and support Front Office staff during shifts.
- Conduct daily briefings and communicate important hotel information.
- Train, coach, and motivate team members to improve performance.
- Monitor staff grooming, punctuality, and professionalism.
- Reservation & Revenue Support
- Coordinate with Reservations and Sales departments regarding bookings and group arrivals.
- Monitor room inventory and upselling opportunities.
- Ensure accurate room rates and billing procedures are applied.
- Assist in maximizing room revenue through upselling and cross-selling.