Skill diminta
CommunicationCustomer ServiceEnglishMicrosoft OfficeOnboardingTroubleshooting
Deskripsi
About Us
CR Consultancy Pte Ltd is a remote-first business consultancy firm offering outsourced Accounting, Tax, HR, and Compliance services to SMEs in Singapore & Malaysia. We embrace digital tools and are committed to continuous process improvement and operational excellence.
Role Overview
The Junior IT Support Staff provides basic technical assistance to users, supporting day-to-day IT operations under supervision. This is a 100% remote / work-from-home role. This role is ideal for applicants who have demonstrable skills or interest in the following areas:
- Respond to help desk requests (email, Teams chats/channels)
- Assist users with basic hardware and software issues
- Install and set up computers, virtual machines, and standard applications
- Perform routine maintenance (updates, antivirus checks, backups)
- Escalate complex issues to Senior IT staff
- Maintain simple documentation and user guides
- Support onboarding/offboarding employees (account setup, email, access)
Requirements
- Diploma or Bachelor’s degree in IT or related field
- Minimum 2 years experience as IT Support
- Good knowledge of Windows OS and Microsoft Office
- Familiarity with troubleshooting
- Willingness to learn and grow in IT field
- Must be able to interact and write reasonably in English
- Must have good communication and customer service mindset
- Able to work independently and communicate effectively in a remote environment