FTL Track & Trace Specialist

• Engage directly with vendors and carriers, including dispatchers, to initiate GPS-based tracking for full truckload (FTL) shipments.
• Build and maintain strong carrier relationships to ensure smooth coordination of shipments.

Meet and maintain role KPIs to ensure timely and accurate execution of operational processes — using your discretion and judgment with minimal supervision.

• Troubleshoot technical issues, initialize ELD and TMS connection requests, and access customer TMS portals to post shipment updates.
• Respond promptly and professionally to customer and carrier inquiries via phone and email.
• Ensure the timely and accurate delivery of cargo to key FTL customers.
• Verify that all shipment documentation is accurate and complete, including bills of lading and other support materials.
• Oversee collection and delivery activities on behalf of key clients.
• Schedule and trace customer shipments from pickup to delivery, ensuring accuracy in all domestic transportation records.
• Process transportation documentation with great attention to detail and compliance.
• Support the Director of Domestic Transportation with administrative tasks and other assigned duties.
• Participate in weekend rotations as needed.
• Fulfill other responsibilities as assigned by management on a day-to-day basis.
• 2–3 years of industry-related experience in logistics, transportation, or freight forwarding.
• Strong customer service skills and the ability to manage communication professionally and efficiently.
• Working knowledge of freight forwarding procedures, regulations, and departments.
• Proficiency in desktop and web applications, including Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Outlook).
• Experience with systems such as Cargowise, SAP, or Turvo is a plus.
• Basic understanding of database structures, networking, and application interfaces.
• Excellent attention to detail, time management, and problem-solving skills.