German Customer Expert

• Deskripsi pekerjaan German Customer Expert TP Group Indonesia
• Job Overview

We are looking for a dedicated Customer Expert (German Speaker) to deliver an exceptional customer experience to our German-speaking users. You will be on the frontline assisting customers, resolving technical and non-technical issues, and ensuring high levels of customer satisfaction and loyalty.

• Key Responsibilities
• Customer Support: Handle inquiries, concerns, and requests from German-speaking customers professionally via email, live chat, and phone.

Problem Resolution: Troubleshoot issues, provide accurate and timely solutions, and escalate complex cases to the appropriate internal teams when necessary.

• Data Management: Accurately log all customer interactions, feedback, and ticket statuses within the company’s CRM system.
• Product Guidance: Educate customers on product features, services, and policies to ensure seamless adoption and usage.

Service Improvement: Share insights and recurring customer feedback with the team to help optimize operational processes and overall user experience.

Qualifications & Requirements

Language Proficiency: Fluent in German (native or minimum B2/C1 level) in both written and spoken formats, alongside strong proficiency in English.

Experience: Minimum 1 year of experience in customer service, call center, or helpdesk roles (experience handling international clients is a plus).

Key Skills

• Exceptional communication, active listening, and empathetic skills.
• Strong problem-solving abilities with high attention to detail.
• Proficiency with CRM software (e.g., Zendesk, Salesforce) and standard tools like Google Workspace or MS Office.